New Account Registration

Thank-you for your interest in our services! In order to qualify for an account, you must operate in the LSTAR region, primarily list in London and complete this form.

We use multiple systems to make scheduling and delivering our products/services as easy as possible for our clients. Using this form will enable us to create your scheduling, delivery and invoicing accounts, branding material for landing pages and videos, as well as put you in priority status so that when you have a listing, we are capable of delivering service in a timely fashion.

Please take a moment to fill out the information below, as well as accept our terms and conditions. Once complete, we will create your account and contact you to set up your first appointment.

Your Contact Information

Full Name*

First Last

Email*

Cell Phone*

Brokerage Information

Brokerage Name*

Brokerage Address*

Street Address Address Line 2 City Province Postal Code

Payment Method

Payment Method*

Pre-Authorized Credit Card
Brokerage Administration
Other (if neither option above, please explain)

Other Payment Method Details*

Brokerage Admin Email*

Fill this out if your brokerages administration will be paying your invoices.

Branding

If you have your branding material handy, now is the best time to send it to us. Use the File Upload options below to send us your files.

If you do not have them on hand, please send an email to support@lemontreeinc.com with the files as attachments, and we will add them to your profile.

Profile Picture

If you have access to your profile picture in JPG format, upload it here.

Brokerage Logo

If you have access to your brokerage logo in PNG format, upload it here.

Terms & Conditions

Our professional team works tirelessly to provide our clients with the highest level of service as well as the best-looking marketing material in the area.

As such, we expect our clients to know and understand our terms of service and conditions. This will ensure there is no confusion between you, the successful realtor, your clients and our team.

Scheduling Expectations*

Each service provided by TourMe.ca has an expected timeframe, and our service providers are scheduled consecutively. As such, any scheduled session which takes longer than the allotted time through no fault of the service provider including delays, additional time needed and not scheduled for, etc. is subject to additional fees. We may also not be able to accommodate.

We require at least 24 hours notice for appointment bookings, however we recommend setting expectations with your clients for longer to allow for proper preparation.

Hours of availability are based on each provider's schedule. For multiple service bookings (ex. photo/video/drone/matterport), appointments should/will be scheduled consecutively to allow each service provider unrestricted access to the property.

Absolutely no other appointments to be scheduled at the property during the scheduled session time(s) including but not limited to open houses, showings, contract signing, cleaning crews or repair crews, etc.

I Agree

Preparation Expectations*

The property should be "showing ready" PRIOR to the arrival of our team for all appointments.

Should the property not be "show ready" at the scheduled appointment time, the appointment duration will not change, and the team will have to depart at the scheduled finish time regardless of whether they were able to complete the session.

I Agree

Delivery Expectations*

Images are delivered by noon the following business day. Videos are delivered within 24-48 hours (business days only) depending on current demand.

Please plan accordingly in order to have your media delivered by the time you plan to list.

I Agree

Approval Policy*

Our goal is to create the best media to assist the agent to market the home, as well as themselves. As such we will work with the agent to ensure we create the best images and video for the property, as seen by the agent.

Whenever possible, it is recommended and requested the listing agent be present for the scheduled session and NOT the homeowner.

Should the agent decide not to be present for the scheduled session, all images and footage taken are deemed as approved and not subject to complaint or return visits for additional work.

I Agree

Cancellation Policy*

We require a minimum of 24 hours notice for cancellations. Cancellations within 24 hours (including cancellation upon arrival) of a scheduled appointment are subject to a $50 cancellation fee per scheduled service. This fee covers the lost revenue of the company, as well as the service provider who was scheduled and unable to take other appointments.

I Agree

Billing Policy*

Invoices are generated at the end of each day, and sent at the start of the following week. All invoices are payable upon receipt and due within 14 days of the scheduled session.

Clients MUST leave a credit card on file for pre-authorized debit, or if a brokerages administration pays expenses we can cc their email address on invoicing emails for payment.

I Agree

Copyright & Licensing Policy*

In accordance with Canadian copyright laws, all media created is the sole property of or copyright ownership belongs to its creator.

We grant the right to use and distribute any and all media created for the duration of the sale of the property, after which time the license becomes null and void. Usage for purposes other than the sale of the property is strictly prohibited unless otherwise compensated and agreed upon by the copyright holder.

I Agree

Account Suspension / Termination Policy*

The terms set out above are there to protect our team from unnecessary issues which we have had to deal with in the past, and would prefer to avoid in the future. We hope you understand that our goal is provide a professional and efficient service for our clients.

As such, failure to adhere to the expectations and policies set out above will constitute a written or verbal notice. Multiple notices may lead to account suspension or termination.

I Agree

Thank you for taking the time to fill out our registration form! Once complete, you can use our online booking platform to schedule your first appointment.